Recommendations
“Brian Ritchey worked in our office on the implementation of a new timekeeping system called MyJuris. Brian’s training style worked very well with our attomeys and staff. I believe that his background as a lawyer gives him credibility with the attorneys while his fun loving personality made the staff comfortable. He was very knowledgable about the product and on the rare occasion he did not know the answer to a question he followed up after researching the question. He displayed the ability to work with various personalities and styles. Our entire implementation went well.” (click here for entire recommendation)
Tabitha C. Swanson
Controller
Curtis Thaxter Stevens Broder & Micoleau LLC
“After nearly three years of the software being a problem, which no one seemed to be able to solve, I started looking for a new software solution.
This process was also very frustrating. Not only was the monetary investment going to be large, it didn’t seem right that we should fmd ourselves in this position again. One day out of desperation, I contact Dianne Lacey and told her how unhappy and disappointed we were with the entire Juris experience. She took immediate action and put you in touch with us.
The purpose of this letter is to tell you what a treasure you were to our frrm. It took several months, but you were tenacious about finding a solution to our unique problem. After quickly contacting myself and my Network Administrator, you established a plan and would conference call with us to discuss the current situation as we tried to isolate the problems. You would ALWAYS schedule a follow up conference call, follow up on the current call, and were available in between calls. Over the next several months, as we narrowed down the glitches, we elected to send our Billing Administrator to training in Tennessee. Once again, you took charge of the situation. We were able to use our own data during the training and it was during this time, we fmally had a break through. Because of a license change and serial registration, the program kept crashing on us. Since that day of training in Tennessee, we have not had any more problems, and continue to enjoy the Juris software as it is meant to be used.
After turning our situation around, you continued to check in with us for status updates as we made plans to move towards MyJuris. You have helped us make good decisions with regard to our software needs and have provided excellent training and professional service.” (click here for entire recommendation)
Jude Dainton
Comptroller/Administrator
“I have worked with Brian for a number of years now and have found him to be an invaluable resource. I started working with Brian about the same time MyJuris was being introduced to our customer base and the product was not as strong as it should have been. Our sales team appeared reluctant to see the merit of the product as well. Brian was the first Juris employee outside the Development/QA group to see the value and loudly advocate its viability in the marketplace. He was instrumental in convincing the rest of the Juris staff how wonderful the product is. He even took the time to set up classes where he could change the perception of the application from negative to positive.
Without his efforts and enthusiasm, I believe MyJuris would have struggled a lot more than it did.
Since then, he has offered me customer feedback, enhancement requests, and QA support for specific features as needed. His has worked above and beyond his normal work hours to help me achieve results without allowing his current workload to suffer. He is extremely positive, understands what the customer needs are, knows how to describe the value of a feature request so I can understand it, and is usually one of the first to adopt and advocate new Juris products both internally and externally.”
Mike Credland
Senior Product Developer
“Brian brings to the table experience both as an attorney and a technical resource, passion for his work and his clients, and a positive attitude that is difficult to match. While at Juris, I had many friends, but only a short list of colleagues that I could truly count on. Brian Ritchey is among them. I would recommend him highly.” (click here for entire recommendation)
Gail Henderson
Training Specialist
“Brian has been an excellent colleague and one that I could always count on. Brian’s professional and technical expertise makes him unique. However, his genuine desire to help out both clients and colleagues are traits that define his character. Brian is personable, professional and reliable. I highly recommend him.”
Gene Reese
Product Manager/ Juris
“Brian is a detailed oriented professional who can really understand the nature of the practice of law and how it ties into technology!”
Tim Kenney
Vice President, Business Development
“In the past several years I have had the privilege of working with Brian in several capacities. Whether it was working together in the launch of a new product or working together on a sales opportunity, his expertise as an attorney as well as his enthusiasm for his work and technical acumen was exceptional. I could always depend on him and he directly impacted the success of our company. Brian was always able to recognize where his assistance could prove to be valuable and offered it. This was primarily due to his passion for our clients and respect for fellow colleagues.
Although Brian was self motivated and self sufficient, he never hesitated to reach out to team members for assistance or to properly delegate and manage when needed. Brian’s background in law\computers has allowed him to excel in various positions within the organization. Due to his vast knowledge and adaptability, Brian has worn many hats. However, his recent position as Editor-In-Chief was very fitting. His ability to capture the attention of Managing Partners each day with his posts was quite an accomplishment. His passion and commitment are unparalleled. I highly recommend him.”
Amy Flaherty
Regional VP Sales