Of Counsel Consulting, LLC » Business Development http://www.ofcounselconsulting.com Best Practices Business and Technical Consulting For Law Firms Tue, 03 May 2011 15:33:03 +0000 en hourly 1 http://wordpress.org/?v= Service, Responsiveness Key For Maintaining Client Relationship http://www.ofcounselconsulting.com/2008/08/service-responsiveness-key-for-maintaining-client-relationship/ http://www.ofcounselconsulting.com/2008/08/service-responsiveness-key-for-maintaining-client-relationship/#comments Mon, 04 Aug 2008 05:38:27 +0000 Brian J. Ritchey http://www.ofcounselconsulting.com/?p=118 The Remsen Group has released a series of articles reviewing the latest surveys and have found a common thread of each:  enhancing relationships with existing clients is key to keeping them.  This should not be an alarming nor surprising conclusion. 

Remsen provides ways to help keep your existing clients from looking elsewhere:

  • Provide Exceptional Service
    Be responsive. Be accessible. Meet deadlines. Follow through.
  • Solicit Client Feedback
    There are a number of ways to do it. Be sure to act on findings.
  • Conduct Client Site Visits
    Lawyers visiting clients to learn more about them and their business.
  • Present Seminars
    For maximum ROI, go with an industry-focused seminar series. Recruit an advisory board to develop your format and determine topics.
  • Publish Newsletters
    Be sure your communiqués are timely, relevant and brief.

Click here to read the entire report.

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