Service, Responsiveness Key For Maintaining Client Relationship

The Remsen Group has released a series of articles reviewing the latest surveys and have found a common thread of each:  enhancing relationships with existing clients is key to keeping them.  This should not be an alarming nor surprising conclusion. 

Remsen provides ways to help keep your existing clients from looking elsewhere:

• Provide Exceptional Service
  Be responsive. Be accessible. Meet deadlines. Follow through.
• Solicit Client Feedback
  There are a number of ways to do it. Be sure to act on findings.
• Conduct Client Site Visits
  Lawyers visiting clients to learn more about them and their business.
• Present Seminars
  For maximum ROI, go with an industry-focused seminar series. Recruit an advisory board to develop your format and determine topics.
• Publish Newsletters
  Be sure your communiqués are timely, relevant and brief.

Click here to read the entire report.

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